DWRS helpcenter

<p>Unfortunately, it is not possible to cancel or change your order. We work with an external warehouse and all orders are always forwarded automatically as soon as they reach us.</p>

Unfortunately, it is not possible to cancel or change your order. We work with an external warehouse and all orders are always forwarded automatically as soon as they reach us.

How can I cancel my order?

Order & Delivery

Order

How do DWRS shoes fit in terms of size?

What is the delivery time of my order?

How do I return my return?

Are there any fees for returns?

most frequently asked questions

Do your shoes have removable insoles?

General

What is the width of the shoes?

What shoe size do I have?

Size advice

Size advice & Care

Do I have to pay shipping costs?

I have placed an order, how do I know if it was successful?

Why haven't I received an order confirmation?

How does a PRE ORDER work?

Which delivery service do you use?

Why is my order delayed?

What happens to my parcel if I am not at home when the parcel service tries to deliver?

What should I do if my order has arrived damaged?

Delivery

What are the payment options?

Do you also take gift cards?

Are the prices in the partner stores the same as the online shop?

Payment

What is the return period?

What are the return conditions?

How long does a refund take after processing my return?

I no longer have the box, can I return my shoes?

How can I return from abroad?

Is it possible to return socks?

Return

Can I exchange my order?

Exchange

Return & Exchange

I have a complaint, but I did not buy the item from your webshop, but from a partner store of yours. What now?

Complaint

Warranty & complaints

How can I cancel my order?Updated a year ago