Order

Do I have to pay shipping costs?

Of course, shipping costs vary from country to country. Here are shipping costs in a nutshell:. If your location is not listed here, please email [email protected] for more information.

I have placed an order, how do I know if it was successful?

Thank you for placing an order with us! As soon as you have ordered something from us and the payment has been completed, you will receive an order confirmation from us via e-mail. Did you not receive it? Please send an e-mail to [email protected]

How can I cancel my order?

Unfortunately, it is not possible to cancel or change your order. We work with an external warehouse and all orders are always forwarded automatically as soon as they reach us.

How can I cancel my order?

Unfortunately, it is not possible to cancel or change your order. We work with an external warehouse and all orders are always forwarded automatically as soon as they reach us.

Why haven't I received an order confirmation?

It is possible that your order confirmation has ended up in your spam-box, so always check that too. If you haven't received the e-mail at all, so not in your spam-box either, the best thing to do is to send an e-mail to [email protected]

How does a PRE ORDER work?