DWRS helpcenter

<p id="isPasted">How nice that you have ordered from us! Did you order before 18:00 and do you live within the Netherlands? Then the parcel will be sent the same day on working days. You will receive an e-mail from DHL containing a track &amp; trace number. This way you can easily track your order.</p><table style="width: 100%;"><tbody><tr><td style="width: 50.0000%;"><strong>COUNTRY</strong></td><td style="width: 50.0000%;"><strong>DELIVERY TIME</strong></td></tr><tr><td style="width: 50.0000%;">Netherlands</td><td style="width: 50.0000%;">2 working days</td></tr><tr><td style="width: 50.0000%;">Belgium</td><td style="width: 50.0000%;">3 working days</td></tr><tr><td style="width: 50.0000%;">Germany&#xA0;<br></td><td style="width: 50.0000%;">4 working days<br></td></tr><tr><td style="width: 50.0000%;">France</td><td style="width: 50.0000%;">6 working days<br></td></tr><tr><td style="width: 50.0000%;">Italy</td><td style="width: 50.0000%;">6 working days<br></td></tr><tr><td style="width: 50.0000%;">Spain</td><td style="width: 50.0000%;">7 to 8 working days<br></td></tr><tr><td style="width: 50.0000%;">Portugal</td><td style="width: 50.0000%;">7 to 8 working days</td></tr><tr><td style="width: 50.0000%;">United Kingdom</td><td style="width: 50.0000%;">8 working days<br></td></tr></tbody></table><table style="width: 100%;"><tbody><tr><td style="width: 50.0000%;">United States<br></td><td style="width: 50.0000%;">10 working days<br></td></tr></tbody></table><p><br></p><p><br></p>

How nice that you have ordered from us! Did you order before 18:00 and do you live within the Netherlands? Then the parcel will be sent the same day on working days. You will receive an e-mail from DHL containing a track & trace number. This way you

What is the delivery time of my order?

Order & Delivery

Delivery

How do DWRS shoes fit in terms of size?

How do I return my return?

Are there any fees for returns?

most frequently asked questions

Do your shoes have removable insoles?

General

What is the width of the shoes?

What shoe size do I have?

Size advice

Size advice & Care

Do I have to pay shipping costs?

I have placed an order, how do I know if it was successful?

How can I cancel my order?

Why haven't I received an order confirmation?

How does a PRE ORDER work?

Order

Which delivery service do you use?

Why is my order delayed?

What happens to my parcel if I am not at home when the parcel service tries to deliver?

What should I do if my order has arrived damaged?

What are the payment options?

Do you also take gift cards?

Are the prices in the partner stores the same as the online shop?

Payment

What is the return period?

What are the return conditions?

How long does a refund take after processing my return?

I no longer have the box, can I return my shoes?

How can I return from abroad?

Is it possible to return socks?

Return

Can I exchange my order?

Exchange

Return & Exchange

I have a complaint, but I did not buy the item from your webshop, but from a partner store of yours. What now?

Complaint

Warranty & complaints

COUNTRY	DELIVERY TIME
Netherlands	2 working days
Belgium	3 working days
Germany	4 working days
France	6 working days
Italy	6 working days
Spain	7 to 8 working days
Portugal	7 to 8 working days
United Kingdom	8 working days

What is the delivery time of my order?Updated a year ago