DWRS helpcenter

Are you eagerly waiting for your new gems, haven&apos;t received them after 3 working days and the track &amp; trace indicates that it has been delayed? Please send an e-mail to&#xA0;<a data-fr-linked="true" href="mailto:webshop@dwrslabel.com">webshop@dwrslabel.com</a>

Are you eagerly waiting for your new gems, haven't received them after 3 working days and the track & trace indicates that it has been delayed? Please send an e-mail to webshop@dwrslabel.com.

Why is my order delayed?

Order & Delivery

Delivery

How do DWRS shoes fit in terms of size?

What is the delivery time of my order?

How do I return my return?

Are there any fees for returns?

most frequently asked questions

Do your shoes have removable insoles?

General

What is the width of the shoes?

What shoe size do I have?

Size advice

Size advice & Care

Do I have to pay shipping costs?

I have placed an order, how do I know if it was successful?

How can I cancel my order?

Why haven't I received an order confirmation?

How does a PRE ORDER work?

Order

Which delivery service do you use?

What happens to my parcel if I am not at home when the parcel service tries to deliver?

What should I do if my order has arrived damaged?

What are the payment options?

Do you also take gift cards?

Are the prices in the partner stores the same as the online shop?

Payment

What is the return period?

What are the return conditions?

How long does a refund take after processing my return?

I no longer have the box, can I return my shoes?

How can I return from abroad?

Is it possible to return socks?

Return

Can I exchange my order?

Exchange

Return & Exchange

I have a complaint, but I did not buy the item from your webshop, but from a partner store of yours. What now?

Complaint

Warranty & complaints

Why is my order delayed?Updated a year ago